Advice
ESCAPE OF WATER/CLEAN WATER DAMAGE
Do
- Turn off water and try to prevent any further damage.
- Mop up as much water as possible. Use a wet/dry vacuum if possible.
- If it is dry outside, open windows and ventilate room as much as possible.
- Be aware and careful of slippery surfaces.
- If you have a fan or other source, blow cold air through the room (unless mould/mildew is evident, in which case no method of air circulation should be used). Ensure windows are open before using a fan. Caution - do not use an electric fan or any other equipment on a wet floor.
Do Not
- Lift or remove carpets or soft furnishings outside.
- Apply heat to the carpet in an attempt to dry. This can cause shrinkage and possible structural damage.
- Use any cleaning solutions including bleach, detergents disinfectants or any other cleaning solutions.
- Turn on/use any electrical items that may have been affected by water or condensation.
- Enter a room where the sockets are submerged by water.
FLOOD/DIRTY WATER
Do
- Stay out of affected areas.
- Close doors to the affected areas as much as possible.
- Be aware of and careful of slippery surfaces.
- Keep the temperature low and the affected room(s) ventilated by opening doors/windows to the outside.
Do Not
- Attempt to remove any affected items, which could affect your health.
- Attempt to clean.
- Turn on/use any electrical items that have been affected by water or condensation.
FIRE/SMOKE DAMAGE
Do
- Open doors and windows to the outside as much as possible to help remove smoke odours.
- Keep the heating off and the temperature low.
Do Not
- Turn on/use any electrical items where soot is evident.
- Attempt to clean the soot.
- Use fans to ventilate
ACCIDENTAL DAMAGE/STAIN REMOVAL
Do
- Scrape up as much as possible with a spoon or palette knife (i.e. blunt edge), always working towards the centre of the spillage.
- Keep the stain damp by using a little plain warm water and a damp cloth.
- Cover ANY paint spillage with cling film or polythene to help prevent drying.
Do Not
- Lift the carpets or roll them up.
- Rub the stain.
- Use solvents, detergents, bleaches or disinfectants.
